{"id":12,"date":"2025-04-25T08:42:26","date_gmt":"2025-04-25T08:42:26","guid":{"rendered":"https:\/\/sites.kaliumtheme.com\/elementor\/furniture\/?page_id=12"},"modified":"2026-10-08T15:43:57","modified_gmt":"2026-10-08T15:43:57","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/nyukki.com\/en\/service-client\/retours-remboursements\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf2d29 e-con-full e-flex e-con e-parent\" data-id=\"ccf2d29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6db7a5c e-con-full e-flex e-con e-child\" data-id=\"6db7a5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8cb91 elementor-widget__width-initial elementor-widget elementor-widget-kalium-content-section\" data-id=\"2c8cb91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"kalium-content-section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-1978 .elementor-element.elementor-element-3361c349{--display:flex;}<\/style>\t\t<div data-elementor-type=\"kalium_template_part\" data-elementor-id=\"1978\" class=\"elementor elementor-1978\" data-elementor-post-type=\"kalium_template_part\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3361c349 e-flex e-con-boxed e-con e-parent\" data-id=\"3361c349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-324a6f2a elementor-widget elementor-widget-text-editor\" data-id=\"324a6f2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><style><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><br \/>  .nyukki-sidebar a {<br \/>    color: #333;<br \/>    text-decoration: none;<br \/>    font-size: 15px;<br \/>    transition: color 0.3s ease;<br \/>  }<br \/>  .nyukki-sidebar a:hover {<br \/>    color: #E8772E;<br \/>  }<br \/><\/style><\/p><div class=\"nyukki-sidebar\" style=\"padding: 0;\"><h3 style=\"font-family: inherit; font-size: 24px; font-weight: 400; margin-bottom: 20px;\">Mentions L\u00e9gales<\/h3><ul style=\"list-style: none; padding: 0; margin: 0; line-height: 2.4;\"><li><a href=\"\/service-client\/\">Service Client<\/a><\/li><li><a href=\"\/service-client\/livraison\/\">Livraison<\/a><\/li><li><a href=\"\/service-client\/retours-remboursements\/\">Retours &amp; Remboursements<\/a><\/li><li><a href=\"\/service-client\/conditions-generales-de-vente\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a><\/li><li><a href=\"\/service-client\/politique-de-confidentialite\/\">Politique de Confidentialit\u00e9<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24864cc e-con-full e-flex e-con e-child\" data-id=\"24864cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8622211 elementor-widget elementor-widget-heading\" data-id=\"8622211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retours  &amp; Remboursements<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f38c708 elementor-widget elementor-widget-text-editor\" data-id=\"3f38c708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Votre satisfaction est notre priorit\u00e9. Si un produit ne vous convient pas, vous disposez d&rsquo;un droit de r\u00e9tractation conform\u00e9ment \u00e0 la l\u00e9gislation fran\u00e7aise.<\/p><h2>Droit de r\u00e9tractation<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Conform\u00e9ment \u00e0 l&rsquo;article <strong>L221-18<\/strong> du Code de la consommation, vous disposez d&rsquo;un d\u00e9lai de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Pour exercer ce droit, il vous suffit de nous contacter par email \u00e0 <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@nyukki.com\">contact@nyukki.com<\/a><\/strong> en indiquant votre num\u00e9ro de commande et votre souhait de retourner le(s) produit(s).<\/p><h2>Exceptions au droit de r\u00e9tractation<\/h2><p>Conform\u00e9ment \u00e0 l&rsquo;article <strong>L221-28<\/strong> du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour les miels dont le sceau d&rsquo;hygi\u00e8ne a \u00e9t\u00e9 bris\u00e9 ou dont le pot a \u00e9t\u00e9 ouvert apr\u00e8s la livraison, pour des raisons de protection de la sant\u00e9 et d&rsquo;hygi\u00e8ne alimentaire.<\/p><h2>Comment effectuer un retour ?<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>\u00c9tape 1 : E<\/strong>nvoyez un email \u00e0 <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@nyukki.com\">contact@nyukki.com<\/a><\/strong> avec votre num\u00e9ro de commande et le(s) produit(s) que vous souhaitez retourner.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>\u00c9tape 2 :<\/strong>\u00a0Nous vous confirmons votre demande et vous communiquons l&rsquo;adresse de retour.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>\u00c9tape 3 :<\/strong>\u00a0Emballez soigneusement le(s) produit(s) et exp\u00e9diez le colis \u00e0 l&rsquo;adresse indiqu\u00e9e via Colissimo ou le transporteur de votre choix.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>\u00c9tape 4 :<\/strong>\u00a0D\u00e8s r\u00e9ception et v\u00e9rification du retour, nous proc\u00e9dons au remboursement.<\/p><h2>Conditions de retour<\/h2><p><strong>Le produit doit remplir les conditions suivantes :<\/strong><\/p><ul><li class=\"whitespace-normal break-words pl-2\">Le produit doit \u00eatre retourn\u00e9 dans son <strong>emballage d&rsquo;origine<\/strong>, intact et non ouvert.<\/li><li class=\"whitespace-normal break-words pl-2\">Le produit ne doit pas avoir \u00e9t\u00e9 utilis\u00e9 ou endommag\u00e9.<\/li><li class=\"whitespace-normal break-words pl-2\">Le retour doit \u00eatre effectu\u00e9 dans un d\u00e9lai de <strong>14 jours<\/strong> apr\u00e8s votre demande de r\u00e9tractation.<\/li><\/ul><h2>Frais de retour<\/h2><ul><li class=\"whitespace-normal break-words pl-2\"><strong>Retour volontaire :<\/strong> Les frais de retour sont \u00e0 la charge du client.<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Produit d\u00e9fectueux ou erreur :<\/strong> Nous prenons en charge l&rsquo;int\u00e9gralit\u00e9 des frais de retour.<\/li><\/ul><h2>Remboursement<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le remboursement est effectu\u00e9 dans un d\u00e9lai maximum de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception du produit retourn\u00e9. Le remboursement s&rsquo;effectue via le <strong>m\u00eame moyen de paiement<\/strong> que celui utilis\u00e9 lors de la commande.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le prix du ou des produit(s) retourn\u00e9(s) est int\u00e9gralement rembours\u00e9. Les frais de livraison initiaux sont rembours\u00e9s uniquement si la totalit\u00e9 de la commande est retourn\u00e9e.<\/p><h2>Produits non retournables<\/h2><ul><li class=\"whitespace-normal break-words pl-2\">Miels dont le pot a \u00e9t\u00e9 <strong>ouvert<\/strong> ou dont le sceau d&rsquo;hygi\u00e8ne a \u00e9t\u00e9 bris\u00e9 (raisons sanitaires, conform\u00e9ment \u00e0 l&rsquo;article<strong> L221-28 du Code de la consommation<\/strong>).<\/li><li class=\"whitespace-normal break-words pl-2\">Produits retourn\u00e9s apr\u00e8s le d\u00e9lai de <strong>14 jours<\/strong>.<\/li><li class=\"whitespace-normal break-words pl-2\">Produits qui ne sont plus dans leur \u00e9tat d&rsquo;origine (endommag\u00e9s par le client).<\/li><\/ul><h2>\u00c9changes<\/h2><p>Nous ne proposons pas d&rsquo;\u00e9change direct. Si vous souhaitez un produit diff\u00e9rent, vous pouvez effectuer un retour puis passer une nouvelle commande. Nous traiterons votre remboursement le plus rapidement possible.<\/p><h2>Retour \u00e0 l&rsquo;adresse suivante<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Tout retour doit \u00eatre exp\u00e9di\u00e9 \u00e0 l&rsquo;adresse suivante apr\u00e8s <strong>confirmation \u00e9crite de notre part<\/strong> :<\/p><p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"><strong>NYUKKI 6 rue Eug\u00e8ne Imbs 67100 Strasbourg France<\/strong><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous vous recommandons d&rsquo;utiliser un envoi avec <strong>suivi et num\u00e9ro de tracking<\/strong>. <strong>NYUKKI<\/strong> ne pourra \u00eatre tenu responsable des colis perdus ou endommag\u00e9s lors du retour.<\/p><h2>Produit endommag\u00e9 ou d\u00e9fectueux<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si vous recevez un produit endommag\u00e9, d\u00e9fectueux ou diff\u00e9rent de votre commande :<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Contactez-nous \u00e0 <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@nyukki.com\">contact@nyukki.com<\/a><\/strong> dans les <strong>48h<\/strong> suivant la r\u00e9ception.<\/li><li class=\"whitespace-normal break-words pl-2\">Joignez des <strong>photos<\/strong> du produit et de l&#8217;emballage.<\/li><li class=\"whitespace-normal break-words pl-2\">Nous vous proposons un <strong>renvoi gratuit<\/strong> ou un <strong>remboursement int\u00e9gral<\/strong> (frais de retour inclus).<\/li><li>Les <strong>photos du produit endommag\u00e9<\/strong> sont <strong>indispensables<\/strong> pour <strong>ouvrir une r\u00e9clamation<\/strong> aupr\u00e8s de <strong>Colissimo<\/strong>. Sans ces photos, nous ne pourrons malheureusement pas traiter votre demande. <strong>Conservez \u00e9galement l&#8217;emballage d&rsquo;origine car il peut \u00eatre n\u00e9cessaire pour la proc\u00e9dure de r\u00e9clamation.<\/strong><\/li><\/ul><h2>Garanties l\u00e9gales<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Ind\u00e9pendamment du droit de r\u00e9tractation, vous b\u00e9n\u00e9ficiez des garanties l\u00e9gales pr\u00e9vues par le Code de la consommation :<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\"><strong>Garantie l\u00e9gale de conformit\u00e9<\/strong> (articles L217-4 \u00e0 L217-14) : si le produit n&rsquo;est pas conforme \u00e0 la description ou \u00e0 votre commande.<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Garantie contre les vices cach\u00e9s<\/strong> (articles 1641 \u00e0 1649 du Code civil) : si un d\u00e9faut cach\u00e9 rend le produit impropre \u00e0 son usage.<\/li><\/ul><h2>D\u00e9lais de remboursement<\/h2><ul><li class=\"whitespace-normal break-words pl-2\"><strong>Stripe (carte bancaire) :<\/strong> 3 \u00e0 5 jours ouvr\u00e9s<\/li><\/ul><h2>Remboursement partiel<\/h2><p>Dans certains cas, <strong>un remboursement partiel peut \u00eatre accord\u00e9 notamment si le produit est retourn\u00e9 incomplet<\/strong>, <strong>si l&#8217;emballage est endommag\u00e9 au-del\u00e0 de ce qui est n\u00e9cessaire pour constater son \u00e9tat<\/strong>, ou <strong>si le produit pr\u00e9sente des signes d&rsquo;utilisation.<\/strong> Dans ce cas, nous vous informerons du montant du remboursement partiel avant de proc\u00e9der.<\/p><h2>Une question sur un retour ?<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Notre \u00e9quipe est \u00e0 votre disposition pour vous accompagner dans toute d\u00e9marche de retour ou de remboursement.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">\ud83d\udce7 <strong>Email : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@nyukki.com\">contact@nyukki.com<\/a><\/strong> \ud83d\udccd <strong>Adresse :<\/strong> Nyukki \u2014 6 rue Eug\u00e8ne Imbs, 67100 Strasbourg, France<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous nous effor\u00e7ons de r\u00e9pondre \u00e0 toutes vos demandes sous <strong>24 \u00e0 48h ouvr\u00e9es<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mentions L\u00e9gales Service Client Livraison Retours &amp; Remboursements Conditions G\u00e9n\u00e9rales de Vente Politique de Confidentialit\u00e9 Retours &amp; Remboursements Votre satisfaction est notre priorit\u00e9. Si un produit ne vous convient pas, vous disposez d&rsquo;un droit de r\u00e9tractation conform\u00e9ment \u00e0 la l\u00e9gislation fran\u00e7aise. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 l&rsquo;article L221-18 du Code de la consommation, vous disposez&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":1972,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours &amp; Remboursements | Politique de Retour NYUKKI<\/title>\n<meta name=\"description\" content=\"Vous souhaitez retourner un produit NYUKKI ? Consultez notre politique de remboursement. 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