Delivery

You order → we prepare it with care → we ship by Colissimo (La Poste) → you receive your exceptional honeys.

Preparation: Orders are prepared within 1 to 3 working days at our warehouse in Strasbourg, France.

Shipping: All orders are shipped by Colissimo (La Poste), the leading delivery service in France. Each parcel has a tracking number so you can follow it at every step.

Total time: Allow 4 to 8 working days between your order and receiving your parcel, depending on your location.

Where do we deliver?

Nyukki currently delivers to mainland France and the European Union.

• Mainland France
  Delivery time: 3 to 5 working days
  Cost: from 4,90 €
  FREE delivery on orders over €80
• European Union (Belgium, Germany, the Netherlands, Italy, Spain, etc.)
  Delivery time: 5 to 10 working days
  Cost: from 8,90 €
  Exact costs are calculated automatically at checkout based on weight and destination.
• Delivery outside the EU: for any delivery outside the European Union, contact us at contact@nyukki.com. We will find the best shipping solution together.
  

Delivery Method

Colissimo home delivery: Your orders are delivered directly to the address of your choice by La Poste. Tracking included, delivery Monday to Saturday.

A tracking number is emailed to you as soon as your parcel is shipped.

How much does delivery cost?

Shipping costs are calculated based on the weight of your order and your delivery address.

• Mainland France:
  Standard delivery: from 4,90 €. FREE delivery on orders over €80
  
• European Union:
  Standard delivery: from 8,90 €

Exact costs are shown automatically at checkout.

Important information

• Please check your delivery address carefully when ordering to avoid any delay.
• Someone must be available to receive the parcel; otherwise it will be handled according to the Colissimo procedure (delivery notice).
• For deliveries to flats, remember to include the door code and floor.
  Our honeys are carefully packed to arrive in perfect condition.

Lost or damaged parcel

If your parcel is lost or damaged in transit, contact us at contact@nyukki.com within 48 hours of the expected delivery date. We will open a claim with Colissimo and offer you either a free replacement or a full refund, as you prefer.

Busy periods

During holiday periods (Christmas, Valentine’s Day, Mother’s Day), preparation and delivery times may be slightly longer. We recommend ordering in advance to receive your honeys on time.

Professional orders

Are you a professional (restaurant, fine food shop, hotel)? We offer solutions adapted to volume orders. Contact us at contact@nyukki.com for a personalised quote.