Returns & Refunds

Your satisfaction is our priority. If a product does not suit you, you have a right of withdrawal in accordance with French law.

Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

To exercise this right, simply email us at contact@nyukki.com with your order number and the product(s) you wish to return.

Exceptions to the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for honeys whose hygiene seal has been broken or whose jar has been opened after delivery, for health protection and food hygiene reasons.

How to make a return?

Step 1: Email us at contact@nyukki.com with your order number and the product(s) you wish to return.

Step 2: We confirm your request and send you the return address.

Step 3: Carefully pack the product(s) and send the parcel to the address provided via Colissimo or the carrier of your choice.

Step 4: As soon as we receive and check the return, we process the refund.

Return conditions

The product must meet the following conditions:

• The product must be returned in its original packaging, intact and unopened.
• The product must not have been used or damaged.
• The return must be made within 14 days of your withdrawal request.

Return costs

• Voluntary return: Return costs are paid by the customer.
• Defective product or error: We cover all return costs.

Refund

Refunds are made within a maximum of 14 days from receipt of the returned product. Refunds are made using the same payment method as the one used for the order.

The price of the returned product(s) is refunded in full. Initial delivery costs are refunded only if the entire order is returned.

Non-returnable products

• Honeys whose jar has been opened or whose hygiene seal has been broken (health reasons, in accordance with Article L221-28 of the French Consumer Code).
• Products returned after the 14 days.
• Products no longer in their original condition (damaged by the customer).

Exchanges

We do not offer direct exchanges. If you would like a different product, you can make a return and then place a new order. We will process your refund as quickly as possible.

Return to the following address

All returns must be sent to the following address after written confirmation from us :

NYUKKI 6 rue Eugène Imbs 67100 Strasbourg France

We recommend using a shipping method with tracking and a tracking number. NYUKKI cannot be held responsible for parcels lost or damaged during return.

Damaged or defective product

If you receive a damaged or defective product, or one that differs from your order:

• Contact us at contact@nyukki.com within 48h of receipt.
• Attach photos of the product and packaging.
• We will offer you a free replacement or a full refund (return costs included).
• Photos of the damaged product are essential to open a claim with Colissimo. Without these photos, unfortunately we will not be able to process your request. Please also keep the original packaging, as it may be needed for the claim procedure.

Legal guarantees

Regardless of the right of withdrawal, you benefit from the legal guarantees provided by the French Consumer Code:

• Legal guarantee of conformity (Articles L217-4 to L217-14): if the product does not match the description or your order.
• Guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code): if a hidden defect makes the product unfit for use.

Refund times

• Stripe (credit card): 3 to 5 working days

Partial refund

In some cases, a partial refund may be granted, in particular if the product is returned incomplete, if the packaging is damaged beyond what is necessary to inspect it, or if the product shows signs of use. In this case, we will inform you of the partial refund amount before proceeding.

A question about a return?

Our team is here to help you with any return or refund request.

📧 Email: contact@nyukki.com 📍 Address: Nyukki — 6 rue Eugène Imbs, 67100 Strasbourg, France

We aim to reply to all your requests within 24 to 48 working hours.