Terms and Conditions of Sale
Last updated: 30 April 2026
These General Terms and Conditions of Sale (T&Cs) govern all sales made on the website www.nyukki.com. By placing an order, the Customer acknowledges having read these T&Cs and accepts them without reservation.
Seller identity
Nyukki Legal form: Sole proprietorship (entreprise individuelle)
Publication director: Kéfil HOUSSOU
SIRET: 804 003 283 00046
Registered office: 79 rue Général Leclerc, 78400 Chatou, France
Shop address: 6 rue Eugène Imbs, 67100 Strasbourg, France
Email: contact@nyukki.com, Phone: +33 6 11 09 28 73
Website: www.nyukki.com
Subject
These T&Cs set out the rights and obligations between Nyukki and any Customer placing an order on the website www.nyukki.com. They apply to all sales of products offered on the website.
Products
The products offered for sale are exceptional honeys from Africa (Benin, Burkina Faso, Madagascar). Each product is described as accurately as possible. Product photographs are not contractually binding.
Nyukki reserves the right to modify its catalogue at any time.
Prices
Prices are shown in euros. VAT not applicable, art. 293 B of the French General Tax Code. Delivery costs are not included in the product prices and are shown separately before the order is confirmed.
Nyukki reserves the right to change its prices at any time. Products are invoiced at the price in force when the order is confirmed.
Ordering and payment
Ordering process: The Customer selects products, adds them to the cart, enters delivery and billing details, then confirms the order after accepting these T&Cs. Any order implies acceptance of the prices and terms of sale.
Payment: Payment is required at the time of ordering. Accepted payment methods are: credit card (Visa, MasterCard, American Express), Apple Pay and Google Pay, via Stripe. All transactions are SSL-secured.
Confirmation: A confirmation email is sent to the Customer as soon as the order is confirmed. This confirmation does not guarantee availability.
Nyukki reserves the right to refuse or cancel any order in the event of an anomaly (previous dispute, abnormal order, etc.).
Delivery
Orders are shipped by Colissimo (La Poste) from our warehouse in Strasbourg, France. Delivery is made to the address provided by the Customer when ordering.
Delivery areas: Mainland France and the European Union.
Delivery times: Delivery times are given for information only and vary depending on the destination (3 to 5 working days for France, 5 to 10 working days for the EU).
Free delivery: Delivery is free in mainland France for orders over €80.
Transfer of risk: The risk of loss of or damage to the products passes to the Customer upon delivery.
For any question about delivery, contact us at contact@nyukki.com.
Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the order to exercise their right of withdrawal.
Products must be returned in their original condition, complete and unopened. Honeys whose jar has been opened or whose hygiene seal has been broken cannot be returned (Article L221-28 of the French Consumer Code).
Refunds are made within 14 days using the same payment method as the original order.
For more details, see our page Returns and Refunds.
Legal guarantees
The Customer benefits from the legal guarantees provided by the French Consumer Code:
- Legal guarantee of conformity (Articles L217-4 to L217-14): the Customer may return a product that does not match the description or the order.
- Guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code): if a hidden defect makes the product unfit for use.
Personal data
Nyukki is committed to protecting its Customers’ personal data in accordance with the General Data Protection Regulation (GDPR). For more information, see our Privacy Policy.
Liability
Nyukki cannot be held liable for damage resulting from misuse of the products purchased. Likewise, Nyukki is not responsible for disruptions, interruptions or malfunctions of the internet network that prevent an order from being completed.
The Customer is responsible for the accuracy of the information provided when ordering (delivery address, contact details, etc.).
Intellectual property
All elements of the website www.nyukki.com (texts, images, logos, graphics, icons, photographs) are the exclusive property of Nyukki and are protected by French and international intellectual property laws.
Any reproduction, representation or distribution, in whole or in part, of the website’s content is prohibited without the prior written consent of Nyukki.
Force majeure
Nyukki cannot be held liable for failure or delay in performing its obligations in the event of force majeure, as defined by Article 1218 of the French Civil Code. Force majeure includes in particular: natural disasters, wars, strikes, pandemics, and disruptions to transport or communication networks.
Governing law and disputes
These T&Cs are governed by French law. In the event of a dispute, the Customer is informed that they may use a conventional mediation procedure or any other alternative dispute resolution method.
Failing an amicable settlement, any dispute will be brought before the competent courts in accordance with ordinary law.
Changes to the T&Cs
Nyukki reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force when the Customer confirms the order. Any change will be published on this page with the update date.
Contact
For any question about these Terms and Conditions of Sale:
📧 Email: contact@nyukki.com 📞 Phone: +33 6 11 09 28 73 📍 Registered office: 79 rue Général Leclerc, 78400 Chatou, France 📍 Shop: 6 rue Eugène Imbs, 67100 Strasbourg, France
These T&Cs are effective from 30 April 2026.